MarkSearch Solutions provides survey programming, multimode surveys (phone, face to face, mail, online), data reporting, warehousing and data mining and web related solutions to meet all survey and data collection needs of organizations worldwide utilizing various combinations of collection methods including email, internet, telephone, paper surveys and PDA’s.
MarkSearch Solution’s foremost commitment is to provide actionable results in the most efficient and intuitive manner possible. We provide you with real-time reports through our online reporting tools as soon as the study goes live and the paper data that is sent back from respondents is seamlessly integrated on a daily basis with the online surveys. While many web-based survey operations offer online reporting capabilities, on most of these systems the client cannot look at reports based on unduplicated, clean data which includes surveys received from all modes of data collection in real-time. MarkSearch Solutions is unique in offering this feature. The online reporting tools give you the ability to see the data by question/respondent and overall data including online cross-tabs.
Our project managers and technical teams have several years experience in fielding multi-modal surveys, survey programming, data warehousing and reporting. Several clients across various industries have been served, where we have been responsible for design, coordination and distribution of multi-modal surveys and managed all aspects of distribution, fulfillment, data collection and entry ensuring that integrity is maintained across the different modes.
The entire MarkSearch Solutions team involved on a project will work smoothly and seamlessly with the client thus and making sure that all client requirements are met through the customization capabilities that meet the client’s reporting requirements.
On a project involving a multi-modal study we will:
- Work with client to finalize the content and design of the surveys
- Draft initial and follow-up letters/e-mails soliciting participation in the survey
- Manage the mail and e-mail lists for accurate follow-ups with non-respondents (distribution list may be provided by client or MarkSearch Solutions and will include all relevant contact information)
- MarkSearch Solutions will handle printing and distribution/fulfillment of any paper surveys
- Program the surveys on the web
- Conduct all initial and follow-up mailings/e-mails
- Complete data entry on all surveys returned via mail
- Provide client with real-time data reports– this will include all data that have been entered directly by respondents on the web and all data from mail surveys in real-time, an unique feature offered by MarkSearch Solutions
- Analyze the survey data
- Work with client to create a report and presentation
- Present results to client with recommendations
MarkSearch Solutions will enter all data received from paper surveys received in the mail into the web-based system. This will allow client to look at online reports from the data in real-time, as the web-based data system will include data that have been entered online by respondents and those that arrived by mail. The online reporting system will allow the client to look at reports in real-time that merges the data from these common items/questions from various surveys and also breaks them by respondent type (paper or online).
This is a unique service provided by MarkSearch Solutions, where you will have access to the paper and online survey results through MarkSearch Solutions online reporting system as soon as it arrives back from the field. This is a core competence that MarkSearch Solutions online reporting has that differentiates us and enables the client to slice and dice the data.
- Hospital Management Systems
- Financial & Performance Intelligence
- Custom Software Development
- Knowledge Process Outsourcing (KPO)
